Every product in our store is shipped for free within Australia using Australia Post Standard Post. Products that ship in envelopes (sheet music and small, flat items) are sent without tracking. Everything else is sent with a tracking number.
Musical instruments are shipped with full insurance, tracking information and signature on arrival, using the Sendle network or a trusted courier service (generally this is Couriersplease). Shipping insurance or signature on arrival is not added for smaller items such as neck straps or reeds.
If your item is unable to be delivered because no one is home to sign the item will be taken to the nearest Post Office or Depot for collection. A card will be left in your letterbox.
A premium shipping service via courier is also available for those items that are not normally sent by courier. This attracts a shipping surcharge, which may be found in every listing in our store.
For international deliveries, we use Australia Post Parcel Post. Your parcel will be sent through registered mail, which requires a signature on arrival. You will be able to track your shipment through the Australia Post website www.auspost.com.au/track. International shipping rates may be found on any listing in our store.
All items are very carefully and safely packed to eliminate damage in transit. In the unlikely event of an item arriving damaged, arrangements will be made to have the item returned and replaced.