Returns Policy

When are returns accepted?

Returns are only accepted in certain circumstances. Under Australian Consumer Law, you have the right to a refund, repair or replacement if the item you received is faulty, not fit for purpose or if it doesn’t match the description, and Giftsmart fully complies with this ruling.

Returns for change of mind are not accepted under any circumstance.

What CAN be returned?

  • Instruments that arrive damaged or faulty in any way may be returned within 14 days for a full refund or replacement.
  • If an instrument develops a fault within the warranty period it may be returned for repair or exchange. In the unlikely event of this occurring, please refer to your warranty certificate for more information.

What CANNOT be returned?

  • Reeds, mouthpieces, cloths, swabs, and other cleaning products, where the packaging has been opened. If the packaging remains unopened with all seals intact (if applicable), returns are generally accepted.

Where do I send the items to be returned?

Returns are to be sent to PO Box 5331, Wollongong NSW 2520, Australia

How do I return an item?

In the unlikely event that your purchased item arrives damaged or faulty, please contact us to arrange a return postage label for you. All you will need to do is attach the label to the parcel and drop it off at the closest post office. No postage will be payable.

Postage cost for returns

GiftSmart covers the cost of return shipping only in the case of items arriving damaged or faulty. For all other warranty returns, freight is payable by the customer.

Credit for returns

If you opt for a refund, your payment will be refunded to your credit card or PayPal account.

Packing materials

Any item being returned must be in original packaging and original condition. All included extras (such as cleaning sticks, swabs,…) must be present.